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Help and Support to access Ollie

Logging on

All corporate staff employed on a permanent basis should access Ollie through the red log in box using a username of their work email and a password of their network password.

All other Ollie users should log in using the green log in box and the username and password that has been emailed to them. Examples of those who may use the green log in box are:

·Schools Staff (username is employee number)

·Temporary or casual staff

·Foster Carers and shared lives carers

·Volunteers and others who do not work for the Council

Forgotten Password

There is self service password reset function you can use via this link, please note the email may go into your Junk/trash or spam email folder.

Requests for help

All corporate and school staff that access Telford & Wrekin ICT service should log a call for support using this link. If you do not access Telford & Wrekin ICT support you can email or

Please provide as much information as you are able so we can assist you.